Ken Burnstein

We start by asking what’s actually breaking, not what software you think you need. Most teams arrive certain they need a new tool. Roughly half the time, the real fix is process, not platform — and we’d rather tell you that on day one than sell you a tool you don’t need.
The deliverable is something you can act on without us
The written plan at the end is deliberately concrete — a sequence of steps, not a slide deck of principles. Whether you implement it yourself or bring us back for the build, it should stand on its own.
Day one: a strategy session, not a sales call
We start by asking what’s actually breaking, not what software you think you need. Most teams arrive certain they need a new tool. Roughly half the time, the real fix is process, not platform — and we’d rather tell you that on day one than sell you a tool you don’t need.
The deliverable is something you can act on without us
The written plan at the end is deliberately concrete — a sequence of steps, not a slide deck of principles. Whether you implement it yourself or bring us back for the build, it should stand on its own.