About ClientCentric

We make technology feel more useful — and less like a second job.

For more than a decade, ClientCentric has helped teams turn the right tools into calmer, more repeatable ways of working.

The practice is run by Ken Burnstein, who has spent decades watching software promises meet small-business reality — and helping owners close the gap. When you book a Stack Scan, he's the one on the call. He works alongside a small group of technical and strategic collaborators.

Today that work centers on two things: helping teams choose the handful of AI tools actually worth adopting, and building voice agents that take over the repeatable work — calls, scheduling, follow-up, intake.